When a ClassTag account is set up, teachers and school leaders have an option to invite parents using their email addresses or mobile numbers.
Usually, both of these contacts are linked to the same parent, and in this case, it sends duplicate notifications through different channels (email and SMS). There are also instances when the school has various contacts for the parents, and parents end up with multiple accounts on ClassTag.
If you suspect that you have multiple accounts, you can go ahead and deactivate the ones you don't need or consolidate them. Please follow these steps.
- Click the three lines on the upper left side and click the gear icon to check your “Profile Settings” and confirm if you have multiple accounts.
2. Go to “My Family” tab, and look for the list below the “Co-Parents”.
- If the duplicate account hasn't been created yet and is only an invitation, you can delete the account right by clicking on the “Delete” button.
- If the duplicate account has already been created (you see a name associated with the account), you have to log in via that account and select to deactivate it. Please note that you need to log out from the current account by clicking on the three horizontal lines on the upper right side and then clicking on “Sign Out”. Once you’re signed out from the current account, please refer to this article on how you can deactivate your other duplicate account. If you forgot your password, please go here: https://www.classtag.com/users/password/new
- If you want to combine two credentials in one account, (one email address and one mobile number only), you can log into the account you want to keep and add the other credential. Please note that you can only add the other credential if it has already been deleted from the list.
- For example, looking at the screenshot above, the mobile number ending in 7659 needs to be deleted first from the list by clicking on the “Delete” button before it can be added to a ClassTag account associated with an email address.
If you require direct assistance, please reach us at firstname.lastname@example.org