ClassTag understands the needs of District Leaders or Administrators to have a list of families already connected to ClassTag and how active or inactive they are and export the data to a csv file. This can all be done on a newly launched District-Wide Feature that we call "Family Engagement Report" which is available for all our ClassTag Connect users.

Family Engagement Report shows the connection health status for a list of families over time. It contains the list of families and how active or inactive they are over a period of time. Reports can be filtered to show the data on a district level, school level or classroom level and can be exported to a csv file.

Here's a quick video about the Family Engagement Report:

How to see the Family Engagement Report

1. Make sure that you’re on the District Page. A good indicator that you’re looking at the District Page is the dark blue banner on top.

2. If you’re not sure that you’re on the District Page, click on three lines on the upper right hand side.

3. Choose your District name.

4. Click “Reports”. It will open another window to show the reports.

5. Click the third icon on the left side panel.

Family Engagement Report Overview

When the Report page is opened, a page similar to below will show up.

Family Engagement Report Definition of Terms

No Contacts

Student was added in the Directory but with no parent contact information


Invitation has already been sent out but the parent didn't accept or hasn't joined ClassTag yet


Has an invalid credential (email address or mobile number) or has blocked ClassTag for sending them notifications


Has a valid credential but no activity in their account in the last 21 days or more

Active: 21 days

Has activity in their account in the last 21 days

Active: 14 days

Has activity in their account in the last 14 days

Active: 7 Days

Has activity in their account in the last 7 days

Family Engagement Report Filters

On the upper part of the page, just above the graph, there are five different ways to filter the report.


Based on the number of guardians assigned to each student


SMS, Email, Push, None


List of languages that were chosen by all parents


District Name, School Name, Class Name

Health Status

No Contacts, Pending, Unreachable, Unresponsive, Active: 21 days, Active: 14 days, Active: 7 days

Reports can also be filtered using the Date Filters.

By default, it will show the last 7 days. To change the date range, click on the calendar icon.

Click either "Past 30 days" or "Custom" (choose start and end date) then click "Apply".

Family Engagement Report Table

A couple of notes:

  • For Communications column, the bell indicates the # of Events and the horn indicates the # of Announcement sent to the student’s parents.

  • For the Connection Health column, please refer to Family Engagement Report Definition of Terms.

Exporting the Family Engagement Report

The list of families will be shown below the graph based on the filters that were used. By default, it will show the first 10 rows. It can be changed to show 25 or 50 rows by clicking on the drop-down menu on the lower left side.

To export the report to a csv file, click the “Export CSV” file on the bottom right hand side corner. It will download the file automatically and also send an email to your email address with the link to download the file that you can click on.


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