ClassTag understands the needs of District Leaders or Administrators to have a list of families already connected to ClassTag and how active or inactive they are and export the data to a csv file. This can all be done on a newly launched District-Wide Feature that we call Connection Health Report which is available for all our ClassTag Connect users.

Connection Health Report shows the connection health status for a list of families over time. It contains the list of families and how active or inactive they are over a period of time. Reports can be filtered to show the data on a district level, school level or classroom level and can be exported to a csv file.

Here's a quick video about the Connection Health Report:

How to see the Connection Health Report

1. Make sure that you’re on the District Page. A good indicator that you’re looking at the District Page is the dark blue banner on top.

2. If you’re not sure that you’re on the District Page, click on three lines on the upper right hand side.

3. Choose your District name.

4. Click “Reports”. It will open another window to show the reports.

5. Click the first icon on the left side panel.

Connection Health Report Overview

When the Report page is opened, a page similar to below will show up.

Connection Health Report Definition of Terms

No Contacts

Student was added in the Directory but with no parent contact information

Pending

Invitation has already been sent out but the parent didn't accept or hasn't joined ClassTag yet

Unreachable

Has an invalid credential (email address or mobile number) or has blocked ClassTag for sending them notifications

Unresponsive

Has a valid credential but no activity in their account in the last 21 days or more

Active: 21 days

Has activity in their account in the last 21 days

Active: 14 days

Has activity in their account in the last 14 days

Active: 7 Days

Has activity in their account in the last 7 days

Connection Health Report Filters

On the upper part of the page, just above the graph, there are five different ways to filter the report.

Guardians

Based on the number of guardians assigned to each student

Notifications

SMS, Email, Push, None

Languages

List of languages that were chosen by all parents

Health Status

No Contacts, Pending, Unreachable, Unresponsive, Active: 21 days, Active: 14 days, Active: 7 days

Segments:

District Name, School Name, Class Name

Reports can also be filtered using the Date Filters.

By default, it will show the last 7 days. To change the date range, click on the calendar icon.

Click either "Past 30 days" or "Custom" (choose start and end date) then click "Apply".

Exporting the Connection Health Report

The list of families will be shown below the graph based on the filters that were used. By default, it will show the first 10 rows. It can be changed to show 25 or 50 rows by clicking on drop-down menu on the lower left side.

To export the report to a csv file, click the “Export CSV” file on the bottom right hand side corner. It will download the file automatically and also send an email to your email address with the link to download the file that you can click on.

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